On Monday, September 22, I got an email from AXS saying I had won the lottery to buy tickets for Sir Paul McCartney’s concert at the Santa Barbara Bowl.
I was thrilled. But the excitement didn’t last. The AXS website would not work with my screen reader, and I could not complete the purchase, as I described in a letter to the Independent . I tried everything and heard almost nothing back from AXS. It was frustrating and discouraging.
With no other ideas, I emailed Leslie Dinaberg at the Santa Barbara Independent hoping someone might listen. She did. On Friday, September 26, the day of the concert, the Independent published my letter.