Our family needed a home dryer, so my wife, Jane, an experienced online shopper, quickly found what she was looking for on the Home Depot web page. We paid $1,000 for an LG Electronics Large High-Efficiency Gas Dryer. What could go wrong?
Included in our purchase price were an installation kit, a three-year protection plan, and a promise to have the dryer installed within one week. We tracked our order status each day, and although a week late, the dryer finally showed up and was installed.
Small problem: The dryer didn’t work. What followed was a three-and-a-half-month corporate horror story. A story that sadly seems to be repeated by others if you take a look at the Goleta Home Depot store’s home page. It has over six pages of one-star reviews in which frustrated, angry patrons scream into the internet void for help and justice.