Recently, a client of mine — a boss at a local company — complained about an employee. “The worker is responsible for the first three steps in our workflow, but she keeps leaving out big chunks of the job,” my client said.
Closer to home, my husband, Steve, used to forget that when the dishwasher is clean, his job is to empty it out.
Unfortunately, the problem here wasn’t the employee — or my husband. Neither my client nor I had communicated our expectations clearly.