For two days I spent well over two hours in call center/ voicemail hell at Sutter Health here in Santa Barbara. I still haven’t spoken with my primary care doctor or nurse.
To call and then be put on hold for 90 minutes, finally give up without being able to leave a simple message, is not patient care. To try again, hold for over 10 minutes just to get the call center, then another 25 minutes to speak with a receptionist at my doctor’s office who then forwards me to the nurse who is not available is frustrating. I could feel my blood pressure rising with every minute. I asked to speak to the patient “care” (I use that term loosely) liaison, only to find myself forwarded to a circular hall-of-mirrors rerouting / voicemail hell that gives me no way to talk or even leave a message to that person. This is crazy.
I would leave a message on MyChart but they have another system.