The customer service at the City of Santa Barbara Building & Safety Division is somewhere between terrible and nonexistent.
My neighbor on an adjoining property has a contractor installing a major hardscape remodel. As part of the remodel the contractor built a collection point for storm runoff and installed a pipe that carries the runoff to the property line so it flows downhill onto my property.
In mid-October I asked the S.B. Building & Safety permits office on Garden Street for an inspection to determine if the collecting and piping storm runoff onto my property was permitted and legal.