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When Evacuation Orders Go Wrong

Behind the 2:19 a.m. alert that freaked out Santa Barbara County during the Thomas Fire

When Evacuation Orders Go Wrong
Luis Sass had already evacuated his Casitas Pass home but came back for the Christmas presents Monday morning.

As the Thomas Fire exploded in size and emergency crews clocked long hours, the biggest among a handful of electronically delivered evacuation mistakes and corrections occurred at 2:19 a.m., Sunday, December 10, as residents countywide were awakened by buzzing cell phones: “Civil Emergency … Evacuate Now,” issued by the county’s Office of Emergency Management (OEM).

“It was our fault on that,” said OEM Director Robert Lewin. “It’s a complicated [alert] system. One of the boxes was inappropriately clicked, despite our training and having our very best person sitting right next to me performing it.”

Twenty-nine minutes later, a follow-up alert clarified that the evacuation order was only for the area north of the City of Carpinteria. The system, called Wireless Emergency Alerts (WEA, pronounced “wee-uh”), has been part of the county’s emergency services for about 18 months, said Lewin, and it was first put to use ​— ​successfully, he added ​— ​during storms and subsequent flooding last winter.

Santa Barbara County Fire Department Battalion Chief Matt Farris (left) at a Thomas Fire press conference at Carpinteria High School (Dec. 7, 2017)